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1800 244 400 INTL. +61 3 8827 0770
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Eterna Tulum

Eterna Tulum

Tulum QROO
Check in 3:00 PM
Check out 12:00 PM
Reconnect with the earth's rhythm at Eterna Tulum, a sanctuary harmoniously blended with its pristine surroundings, you'll be a 4-minute drive from Tulum National Park and 9 minutes from Tulum Mayan Ruins. This hotel is 15 minutes drive to Tulum Beach and 15 minutes drive to Playa Paraiso.

Treat yourself to a stay in one of the 25 individually decorated guestrooms, featuring heated floors. Kitchenettes are outfitted with refrigerators, stovetops, and microwaves. Complimentary wireless internet access is available to keep you connected. Conveniences include minibars and coffee/tea makers, and housekeeping is provided daily.

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Property Details

Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a communal living room. The shuttle (surcharge) will take you to the nearby beach or shopping center.

  • Number of stairs to reach property - 4
  • Distance from property (meters) - 1
  • Free long-term parking
  • Comprehensive recycling policy
  • Bulk dispenser for toiletries
  • Proposal/romance packages available
  • Vegetarian breakfast available
  • Grey water recycling system
  • Eco-friendly cleaning products used
  • Ziplining nearby
  • Free parking nearby
  • Outdoor furniture
  • Front entrance ramp
  • Coworking spaces
  • Bicycle cleaning area
  • Swimming nearby
  • Water tubing nearby
  • Electric bicycle charging station
  • Limo or town car service available
  • Free WiFi
  • Bicycle parking available
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Number of outdoor pools - 1
  • Braille or raised signage
  • Number of swim-up bars - 1
  • Bicycle repair station
  • Wheelchair accessible parking
  • Tours/ticket assistance
  • Shopping center shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Rooftop terrace
  • Airport transportation (surcharge)
  • Eco-friendly toiletries
  • At least 80% of all lighting comes from LEDs
  • Eco-friendly cleaning products provided
  • Recycling
  • LED light bulbs
  • Vegan menu options available
  • Living plant wall
  • No accessible shuttle
  • Vegetarian menu options available
  • Distance from property (ft) - 3
  • Handrails in stairways
  • Multilingual staff
  • Water dispenser
  • Wheelchairs available on site
  • Number of accessible parking spaces - 4
  • Secured bicycle storage
  • Mosquito nets
  • Segway rental/tour nearby
  • Theme park shuttle (surcharge)
  • Ecotours nearby
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Bicycle rentals on site
  • Secured parking
  • Organic food
  • Uncovered parking
  • Showcase for local artists
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Vending machine
  • Locally-owned & organized tours & activities
  • Health or beauty spa nearby
  • Reception hall
  • Street parking
  • Express check-in
  • Uncovered parking
  • Change of bed sheets (on request)
  • Skydiving nearby
  • Well-lit path to entrance
  • Upper floors accessible by stairs only
  • Change of towels (on request)
  • Garden
  • Beach shuttle (surcharge)
  • Cave exploring/spelunking nearby
  • Water-efficient toilets only
  • Stairwell handrail height (inches) - 60
  • Water dispenser use by guests actively encouraged
  • Luggage storage
  • Bus station shuttle (surcharge)
  • Express check-out
  • Stairwell handrail height (centimeters) - 150
  • Front desk (limited hours)
  • Scooter/moped rentals nearby
  • Number of restaurants - 1
  • Spa services on site
  • Smoke-free property
  • Safe-deposit box at front desk
  • Snorkeling nearby
  • Hiking/biking trails nearby
  • Surfing/bodyboarding nearby
  • Free self parking
  • Pool sun loungers
  • Concierge services

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

The front desk is open daily from 7:00 AM - 11:00 PM. Guests will receive an email 72 hours before arrival with check-in instructions. The front desk is staffed during limited hours.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, mobile payments, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Long-term renters welcome
  • This property uses a grey water recycling system and eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Other details

Satisfy your appetite with Tex-Mex cuisine at Perpetua, a poolside restaurant where you can enjoy drinks at the bar/lounge, take in the pool view, and dine alfresco. Dining is also available at the coffee shop/cafe. Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.

Featured amenities include limo/town car service, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.

Distances are displayed to the nearest 0.1 mile and kilometer.
Hospital de Tulum - 1.2 km / 0.7 mi
Dos Aguas Park - 1.5 km / 0.9 mi
Hunab Lifestyle Center - 3.4 km / 2.1 mi
Cenote Cristal - 3.5 km / 2.2 mi
Tulum National Park - 3.6 km / 2.2 mi
Temple of Doom - 3.7 km / 2.3 mi
Cenote Calavera - 3.8 km / 2.3 mi
Cenote Escondido - 4.2 km / 2.6 mi
Casa del Cenote - 5.5 km / 3.4 mi
Temple of the Descending God - 5.5 km / 3.4 mi
Temple of the Frescoes - 5.5 km / 3.4 mi
Tulum Mayan Ruins - 5.5 km / 3.4 mi
Playa Ruinas - 5.6 km / 3.5 mi
Gran Cenote - 6.1 km / 3.8 mi
Tulum Beach - 6.2 km / 3.9 mi
The nearest major airport is Tulum Intl. Airport (TQO) - 38.7 km / 24 mi

  • Clothing is optional at this property.
  • Pool access available from 7:00 AM to 11:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 18 years old and younger are not permitted at this property.
  • Only registered guests are allowed in the guestrooms.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 2000 per accommodation, per stay
  • Service fee: MXN 20 per accommodation, per night
  • A damage deposit of MXN 2000 will be collected before check-in.
We have included all charges provided to us by the property.

Other charges

  • Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Calle Cobá Manzana 44 Lote 001 La Veleta, Tulum, QROO 77760, Mexico
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